Multilingual Product Designer passionate about using research to create intuitive and joyful experiences for users across the world.
Better ticket refunds improve trust & conversions
Revamping the refund process, we transformed a complex task into a trust-building, transparent interaction between event creators and attendees in line with the Marketplace concept.
Through Traffic and Conversions reports, event creators can unlock powerful insights into customer behavior, optimizing their strategies for enhanced conversions, sales, and profits.
Because of the problems that customers were facing by going to the few bank branches, the challenge was to design a digital wallet application that reduces friction with the bank and provides all the necessary financial benefits.